CEC Approved Solar Retailer

Immerge Group is proud to be one of the few Solar PV companies accepted as a Clean Energy Council Solar Retailer.

By accepting the CEC Solar Retailer Code of Conduct, Immerge has voluntarily committed to proved a higher standard of quality and service, raising the bar in the Solar industry.

This retailership means we are committed to giving our customers a greater peace of mind when they invest in a Solar PV or Battery system.

Immerge Group has committed to responsible sales and marketing, and will provide a minimum 5 year whole system & installation warranty.

See the Code of Conduct here

As a CEC Approved Solar Retailer, Immerge Group will:

uphold customers' legal rights relating to cooling-off periods and refunds and give them the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design);

provide a minimum five-year warranty covering the operation and performance of the entire solar system;

fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf.

In order to maintain our accreditation, Immerge Group must:

provide customers with all required documentation following system installation;

adhere to all existing legislation and regulations;

be fully accountable for the actions of any subcontracted parties, including CEC Accredited Installers and Designers;

have a fair and transparent complaints process, and respond to customers within 21 days of them filing a complaint.